TELEPHONE:+44 (0) 330 1330 852 


Course Summary 
Nobody is ‘difficult’ except in the context of the relationship where their difficult behaviour occurs which can arise in many different settings. Remember we too are involved in the interaction. For this reason it is better to understand the PRINCIPLES of handling the behaviour than it is to learn PRESCRIPTIONS for specific types of behaviour. 
The sessions will be interactive and designed to last 3 hours. Time will be allowed for questions and to provide an opportunity for the facilitator to support any attendees who might need additional attention. 

Who is this course for / Who should attend? 

The course is designed for all Collaborative Lawyers who regularly have to handle difficult situations and may find themselves on the receiving end of aggressive/difficult behaviour from clients & fellow professionals. Most of us struggle from time to time with maintaining our composure under pressure. By reviewing & practising different approaches in a safe environment you will feel better equipped to use these techniques when “the chips are down”. 

Key learning objectives 

Key learning points 

Review/examine guiding principles and key skills for handling ourselves & others. 
Discussion & practice of Satir categories. 
Review of categories of difficult behaviour & how to handle them. 
Techniques for handling aggression, diffusing aggressive behaviour and managing criticism assertively. 

Course content 

Outline and expectations/outcomes for session 
Key skills & strategies 
Satire Categories 
Types of difficult behaviour & how to handle them 
Managing aggression & criticism well 


09.00 - 09.30 
Registration and Coffee 
09.30 - 11.00 
First Session 
11.00 - 11.15 
Tea / Coffee Break 
11.15 - 12.45 
Second Session 
12.45 - 13.45 
If you would like to stay lunch will be provided 

Standard Delegate Rates 

When being run as a public course this 1/2 day event will typically have a delegate rate of £150.00 + VAT 
Discounts are also available for bookings of 3 delegates or more. For further information please contact 
In addition this course can be run as an in-house training session. Prices will depend on location and numbers of delegates attending. For a detailed proposal please contact us at 
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