MANAGING DIFFICULT PEOPLE
Course Summary
Nobody is ‘difficult’ except in the context of the relationship where their difficult behaviour occurs which can arise in many different settings. Remember we too are involved in the interaction. For this reason it is better to understand the PRINCIPLES of handling the behaviour than it is to learn PRESCRIPTIONS for specific types of behaviour.
The sessions will be interactive and designed to last 3 hours. Time will be allowed for questions and to provide an opportunity for the facilitator to support any attendees who might need additional attention.
Who is this course for / Who should attend?
The course is designed for all Collaborative Lawyers who regularly have to handle difficult situations and may find themselves on the receiving end of aggressive/difficult behaviour from clients & fellow professionals. Most of us struggle from time to time with maintaining our composure under pressure. By reviewing & practising different approaches in a safe environment you will feel better equipped to use these techniques when “the chips are down”.
Key learning objectives
Key learning points
Review/examine guiding principles and key skills for handling ourselves & others.
Discussion & practice of Satir categories.
Review of categories of difficult behaviour & how to handle them.
Techniques for handling aggression, diffusing aggressive behaviour and managing criticism assertively.
Course content
Outline and expectations/outcomes for session
Key skills & strategies
Satire Categories
Types of difficult behaviour & how to handle them
Managing aggression & criticism well
TYPICAL TIMINGS
|
09.00 - 09.30 |
Registration and Coffee |
|
09.30 - 11.00 |
First Session |
|
11.00 - 11.15 |
Tea / Coffee Break |
|
11.15 - 12.45 |
Second Session |
|
12.45 - 13.45 |
If you would like to stay lunch will be provided |
Standard Delegate Rates
When being run as a public course this 1/2 day event will typically have a delegate rate of £150.00 + VAT
Discounts are also available for bookings of 3 delegates or more. For further information please contact help@flipfaculty.org
In addition this course can be run as an in-house training session. Prices will depend on location and numbers of delegates attending. For a detailed proposal please contact us at help@flipfaculty.org