TELEPHONE:+44 (0) 330 1330 852 
EMAIL: help@flipfaculty.org 
 
 

THE ART OF GOOD COMMUNICATION How to say what you mean and make sure what you meant is heard in the right way How to ask deep questions that help you understand what’s really important for your clients 

Course Summary 
This one day course is designed to help you improve your own communication, model good communication to your clients and recognise your clients’ and peers’ individual styles.  
 
You will learn more about your own preferences and any barriers you may have to communicating in the way you might wish to. You will also learn about the power of asking deep questions that help move your work forwards.  
 
This will be a practical, experiential workshop including small group work, role-play and larger group discussion. You will have a chance to practise and develop your skills, which will benefit your practice immediately. These skills are immediately transferable and will make a difference in all your interactions. 

Speaker - Jane McCann 

Jane is a mediator, counsellor and family consultant. The core of her work is focused on helping couples and their families going through divorce and separation. She participates actively in working parties for Resolution and in a number of PODs as a committee member and delivering workshops. 

Who should attend? 

The course is suitable for all Family Law professionals and financial advisers. 

Key learning objectives 

Key learning points 

Understand the importance of language and the four key communication styles (assertive, aggressive, passive-aggressive, & passive) 
Discover your own personal communication preferences 
Understand the triggers and barriers for less desirable communication 
Learn how to identify your clients’ communication style and how to respond appropriately 
Learn the difference between what is said, heard and meant 
Learn about asking deep questions that make a real difference 

By the end of the course you will be able to 

Be clear and respectful in all your communication 
Better identify what your clients and peers are saying 
Be able to ask questions that really make a difference 

Standard Delegate Rates 

Public course rate: £250.00 + VAT 
Discounts are also available for bookings of 3 delegates or more. 
This course can be run as an in-house training session.  
 
For further details and prices please contact us on 0330 1330 852 or email help@flipfaculty.org 
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