TELEPHONE:+44 (0) 330 1330 852 
EMAIL: help@flipfaculty.org 
 
 

Terms and Conditions 

General 

Please note that the views expressed at the courses are personal to the speakers and are not attributable to FLiP Faculty Ltd which accepts no responsibility for them. 
 
In the case of emergencies, FLiP Faculty Ltd reserves the right to replace the advertised speaker with suitable substitutes. We use every endeavour to avoid cancelling or aborting a course at the last minute or on the day. However, if factors beyond our reasonable control make this necessary, we will refund the fees or the appropriate portion thereof. We cannot accept liability for any other costs, expenses or losses of delegates wasted or incurred thereby. Speakers for each individual course are indicated in the respective course content. 
 
CPD certificates are available for all courses. 

Open (Public) Courses & Events 

FLiP Faculty has a full suite of training courses that are open to be booked by any delegate or delegates. All conditions are to be governed under English Law and are subject to the exclusive jurisdiction of the English Courts. 

Fees 

Fees will vary for a public course depending on its length. Please refer to each course individually for prices. All public course fees include course documentation (as appropriate), CDP Certificate, refreshments on arrival, break time, lunch and afternoon tea. 
 
The fee does not include overnight accommodation and associated food and beverage costs. 

Bookings & Payments 

All delegates are required to “pay in full” prior to attending training. Provisional bookings may be made by telephone, or email, but must be confirmed in writing with the appropriate remittance or, if agreed, appropriate order or written confirmation of payment arrangements (subject to credit approval). Card payments can be made, we accept all major cards. 
 
Joining instructions and VAT receipts will be forwarded to delegates on receipt of payment; if these have not been received within 3 working days before the relevant course, please contact us to ensure your place has been booked, as we cannot be held responsible for non-arrival of registration instructions. 
 
Timing of all courses 
 
Each training day is based on: 
Registration and refreshments at 9.00 am for a prompt 9.30 am start. 
End of training day planned to finish at 5.00pm. 

Cancellation & Refunds 

Cancellation, substitutions and/or reschedule requests must be received by email to help@flipfaculty.org. You are responsible for ensuring that FLiP Faculty receives your written request. FLiP Faculty will reply with a written acknowledgement within 3 working days. Substitutions of attendee may be made up to 24 hours pre-registration. 
 
Refunds will be made for cancellations received, in writing, at least 10 working days prior to the relevant course date; such cancellations will be subject to a 20% administration charge. 
 
No refunds can be made for cancellations received after this date. VAT is not chargeable on cancellation fees. 
 
Rescheduling is allowed on a one time basis only, if received in writing at least 10 working days prior to the relevant course date with no further rescheduling permitted. If you do not attend a seminar within 12 months from the original seminar, the entire course fee will be forfeited. 

Dedicated (In House) Courses 

FLiP Faculty has a number of training courses that are available to employers to be delivered on their own premises to an internal audience. 

Fees 

In house course fees will be quoted on a case by case basis exclusive of VAT. The fee is typically quoted as an “all in” price inclusive of speaker’s costs and expenses and the provision of an electronic copy of the delegate notes (where appropriate) and a hard copy of notes (where appropriate) for each paid for delegate. It is the responsibility of the client to:- 
 
Receive and store the couriered notes and make available on the day. 
Supply a Projector, room and refreshments 
Provide lunch for the speaker 
 
The fees quoted are fixed for 6 months from acceptance of this proposal by the Client, thereafter they will be the subject of negotiation between the Client and the Company. 
 
It is assumed that the course content will not be changed to meet changing requirements after the acceptance of a proposal; we reserve the right to add additional costs to meet any changes after the booking has been agreed. 

Timing 

Generally we can be flexible with regards to course timing and will do our best to tailor the day to match your requirements. A typical day would start at 9.00 or 9.30 and be complete by 17.00 or 17.30 with breaks for coffee, tea and lunch. 

Bookings and Payment 

Subject to credit approval, in-house courses can be booked with an order number or formal letter to proceed. Invoices for the Course Fees will be submitted in Pounds Sterling, no later than fourteen days prior to course delivery. Payment terms are strictly no later than 30 days from the date of the Invoice. 
 
The company reserves the right to charge interest on any sums remaining un paid at the expiry of the period stated above, such interest accruing from day to day at the rate of 8% (eight per cent) per annum above the rate chargeable to the Company by its principal bank in the United Kingdom. 

Cancellation & Refunds 

Cancellation and/or reschedule requests must be received by email. You are responsible for ensuring that FLiP Faculty receives your written request. The FLiP Faculty will reply with a written acknowledgement within 3 working days. 
 
Refunds will be made for cancellations received, in writing, at least 10 working days prior to the relevant course date; such cancellations will be subject to a 15% administration charge. No refunds can be made for cancellations received after this date. VAT is not chargeable on cancellation fees. 
 
Rescheduling is allowed on a two time basis only, if received in writing at least 10 working days prior to the relevant course date, with no further rescheduling permitted. If the course is not delivered within 12 months from the original date, the entire course fee will be forfeited. 

Complaints Policy 

FLiP FACULTY is committed to providing exceptional customer service. Whilst every effort is taken to provide exceptional customer service, sometimes mistakes are made. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. A complaints procedure has been set up for people who feel dissatisfied with the service. You have a right to complain and have it investigated. FLiP Faculty aims to learn from any mistakes and the complaints procedure is seen as very important in the continuous improvement cycle. 

How to Complain 

Firstly, raise your complaint with the member of staff, or course speaker, responsible for the service for which you are complaining about. 
 
If the matter is not resolved, promptly or fully, by them, you may begin the formal complaint procedure as follows: 
1. 
 
 
2. 
 
 
3. 
 
4. 
 
 
5. 
 
 
6. 
Please contact alex@flipfaculty.org who will become involved to work with you and the individual to reach a satisfactory resolution. 
 
FLIP FACULTY will send you an email or letter acknowledging receipt of your complaint within three working days of receiving it. 
 
We will then investigate your complaint. 
 
We will send you a detailed written reply to your complaint, including our suggestions for resolving the matter, within 21 working days of sending you the acknowledgement letter. 
 
At this stage, if you are still not satisfied, you should contact us again and we will arrange for one of the other directors to review the decision. 
 
FLIP FACULTY will contact you within 14 working days of receiving your request for a review, confirming the final decision on your complaint and explaining our reasons. 
If FLIP FACULTY has to change any of the timescales above, we will let you know and explain why. 

Privacy Statement 

Personal data is processed in accordance with Data Protection Act and not sold to third parties. 

Company Details 

Company name: 
FLiP Faculty Ltd  
 
Company place of registration: 
UK 
 
Registered address: 
1 Neal Street Convent Garden London WC2H 9QL 
 
Company number: 
10551430 
 
VAT Number 
267 5728 61 
 
We accept the following payment methods through WorldPay: